FAQs

WHAT ARE YOUR TURNAROUND TIMES?

The following turnaround times go as followed: Small Scale Design Projects (a La Carte): 7-18 Business Days Larger Scale Design Projects (Packages): 14-30 Business Days Website Design Projects: 14-30 Business Days Full Branding Projects: 14-30 Business Days These turnaround times are subject to change due to the nature of the service. If at any time your service tends to take longer than normally, you will be informed via email.

HOW DO I SUBMIT PROJECT INFO?

Once your order is placed, you will recieve a link for your project questionnaire. Please complete to the best of your ability so we may proceed with your project. Web design clients will receive an email with an invitation link to schedule consultation as well as a link to complete the web design questionnaire. 

do you allow revisions?

Each project recieves up to 3 revisions, after which you will be billed for additional revisions you require. If project has been submitted, accepted and completed and you request additional revisions later you will be charged.

what are your hours?

Hours Of Operation You will be able to communicate with JEWELZ (Lead Designer + Owner) during the following days and hours: Mon-Fri: 9AM-6PM Sat & Sun: 10AM-5PM Holidays: CLOSED VIA: CUSTOMERSERVICE@BLUDESIGNTEAM.COM Any communication (emails & inquiries, sent within these hours & days will be responded within 24 hours after communication is sent.

What is your refund policy

Cancellation Policy Clients are allowed to cancel their services at anytime during the process. However, due to the nature of services there will be no refund after a service has been paid for if the work has already began. If a client chooses to cancel, all artwork and files will remain the property of Bludesignteam and will not be transferred to the client unless the client decides to pay the full balance off. Project Information and Auto Cancellation If you pay for your project and do not send required info within 10 days you will have to request a project start and project will automatically be canceled until you are ready to move forward. Refund request for non starters will require 30-60 days for review, we advise strongly that you DO NOT purchase a product if you do not have the info necessary to begin! Restart request may take up to ten days and will restart once you receive confirmation via email and at that time turnaround time starts.